Tracking Key Performance Metrics

Cities are increasingly establishing key performance metrics (or KPIs) to track performance of municipal functions. Cities typically pick a key goal, associated metrics and benchmarks for success. The tracking system will show how the city is performing relative to the set goal. Scores can be shown for individual functions or as an overall aggregate score.

First/Last Mile case study using TNCs: Case Study

The Pinellas Suncoast Transit Authority (PSTA), in Pinellas County, FL, launched a first-of-its-kind service with a transportation network company (TNC) and taxi company to offer joint first/last-mile service subsidized by public dollars. The case study (June 2019, 32 pages) reviews the pilot's three phases, with lessons on how to work with providers and how to construct an effective pilot project.

First/Last Mile Grocery Deliveries: 2019 Report

This 40 page report from Capgemini examines how to address the growing demand for immediate delivery, in particular for groceries, with technology and land uses. This "last mile" delivery refers to the final part of a journey where a customer takes ownership of an ordered product. The report covers five countries and includes the results of research, analysis, and interviews.

Smart Cities Explorer

The Smart City Explorer is a digital, interactive "textbook" showing various smart city technologies for campuses, greenfield, and brownfield sites. The site was developed by the Smart Cities Council Australia New Zealand and the Place Design Group in 2018. The Explorer is a companion to the Code for Smart Cities guide.

Micromobility

Micromobility refers to low speed (< 15 miles/hour) vehicles such as bicycles, scooters, skateboards and other rideables. They may be owned or shared, human powered or power assist, and docked or dockless. While shared use models of bikes and scooters draw the most attention, there is substantial growth in sales to individuals. Most attention to micromobility fouses on shared-used companies, however, owned models will also contribute to demand for infrastructure and parking. As such cities and campuses should look at all aspets of micromobility.

Curb Management

Smart city, online retail and transportation technology are increasing competition for short-term curbside access. This is in addition to traditional public transit and on-street parking uses. To manage utilization, decrease curbside congestion, and capture value, more cities are seeking ways to better manage curbspace.

Transit Transfer Design Guides

Transit stations and stops serve as transfer points to other transit lines or modes. Designing these transfer points to facilitate safe, predictable, efficient and legible transfers helps boost the transit. Note design also includes access to the station or stop, not just a transfer zone.

Designing Policy: The Game

Designing Policy is a board & card game to help players understand and navigate a project, its design, and relevant policies. The game was developed in 2017 by the Enterprise Rose Architectural Fellowship.

Office of Public Private Partnerships (P3s)

As use of Public Private Partnerships (P3s or PPPs) grows, establishing a single office can help manage multiple stakeholders involved in large, complex projects across sectors. Cites have traditionally used P3s to finance infrastructure projects, parking, and large redevelopment projects. There is growing interest in partnership models for communications (5G and broadband), cybersecurity, district energy, education, and smart city technology.

US Climate Resilience Toolkit

The U.S. Climate Resilience Toolkit is a website designed to help people find and use tools, information, and subject matter expertise to build climate resilience. The Toolkit offers information from all across the U.S. federal government in one easy-to-use location.

Unsolicited Proposals for Innovative Technology

Government agencies and offices are creating structured programs to accept unsolicited proposals as an alternative to issuing detailed Requests for Proposals (RfPs). This allows an agency to efficiently procure for new products and unique services. Unsolicited bids are similar to sole source contracts, though are often more flexible.

Start-Up Collaborations with Cities

Start-up partnerships and collaborations provide cities the ability to trial new services/products with young companies while giving entrepreneurs their first customers in a real world setting.

Sidewalk and Bikeway Infrastructure Trackers

Infrastructure trackers show the status of existing and planned streets, sidewalks and bike lanes. Nashville's WalknBike effort allows the public to track the status of bikeway and sidewalk links by location, estimated cost, project status and local elected representatives.

Scenario Planning

Scenario Planning is a process to identify alternative futures based on trends and drivers of change. Used when there are unknown variables, participants can detect plausible futures and from there, select desired futures, goals and activities to get there.

New Mobility Playbook

Seattle Department of Transportation (SDOT) issued its New Mobility Playbook in September 2017 to state overarching priorities and near term next steps related to transportation technology, with a focus on driverless (or automated vehicles)

Smart Mobility Roadmap - Austin

The City of Austin Texas is proactively planning discrete steps for adopting shared, electric, and autonomous vehicles for a future that is equitable, affordable, prosperous and data-driven.

Chatbots for Public Engagement

Chatbots are computer programs that leverage machine learning and artificial intelligence (AI) to complete tasks and answer questions while mimicking human conversation.